Friday, January 21, 2005
Systems, the key to business success
The Almost no-win gamble also known as starting your own business
What would you say if I told you that every day, of every week, of every year, millions of Americans young and old, of all races, faiths or otherwise, place a bet that will cost them all or most of the money they can earn, borrow or obtain in any way for the foreseeable future, consume the majority of their waking hours, despite having seen clear evidence all around them their entire life that a much smaller than 1% chance of winning?
You might think they were playing the lottery. Not these people, and at least the people playing the lotto get a clear disclaimer on the back of their tickets that explain the chances of them winning are much lower than getting hit by lightning, multiple times.
No, these people, despite seeing a vast landscape of lost dreams and lost bets from sea to shinning sea, tell themselves, against all observable evidence and reasonable expectations, that they are special, they will be the ones, or in many cases they don’t even think about at all, they just plunge into the bet without any thought as to what will happen if they fail.
And more than 990,000 out 1,000,000 will fail.
The Business-Bug and the Entrepreneur
Every year a million or so Americans invest vast sums of money and time to pursue a common dream; Business ownership. It is a worthy goal sought by many for myriad reasons. Some seek freedom. Some wish for fortune believing that only they will pay themselves what they are really worth. Some are following a career path laid out in certain industries, and others are just unemployable under conventional terms and must at least attempt to earn a living in business.
Despite the many valid, honorable and even passionate reasons that people start businesses nearly ninety percent will fail within the first three to five years and of the survivors, ninety percent of them will be gone by the tenth year.
So to get a handle on the prospects for success in business, you really have a less than 1% chance of making it. Unfortunately even the 1% success statistic is actually skewed; making it seem you have a much better chance than you actually do. Let me explain.
Let’s say you want to start a new small business, and you believe that you can be in the 1%. For starters, the stats that are kept on new businesses don’t distinguish between, you, inspired-Jane-startup, and an existing multi-million or billion dollar corporation forming a new business to launch a new product, division or project under a separate legal entity. So indirectly, you’ll be competing with “the big dogs” for your spot in the 1%.
To be fair, many of those new corporate-owned of entities are created for finite purposes and are dissolved fairly quickly not as a matter of failure but by design. They take their place in the 99%, but some are not short term and when an establish business or group of investors begins a new business for the long haul, their greater experience, along with their deeper well of intellectual and financial resources makes them the much more likely to be in the 1% club-not you.
So what can you do to get
an almost unfair advantage
over everyone else
that starts a business this year?
There’s an interesting correlation amongst a certain type of new start up businesses that shows an inverse percentage, well over 50% that make it. These are the franchise model types of businesses. They have a better than thirty to fifty times better chance of succeeding than the average non business franchise.
Why do franchises do so much better?
I’ve seen plenty of businesses begun with great locations, ample funding, and marketing that brought paying customers in, and I’ve also seen them close their doors not long after. So what’s the secret? How about a little poem:
Take a tip from Systems Steve
The secret of success is the systems key!
The big difference in the franchise model verses the seat-of-the-pants model is that all good franchises not only require adequate funding, and provide proven marketing, but they are delivered as turn-key systems driven entities that the owner doesn’t have to stay up nights trying to figure out what needs to be done, and how to do it.
What does it mean to have a systems-driven business?
The perfect example of a systems driven business is McDonalds. What Ray Kroc did for the hamburger business, can be done for any business. Mr. Kroc. was a traveling salesperson and saw a restaurant, owned by the McDonald brothers. He observed that they were doing things a little differently than most hamburger places. They had turned all of the food making processes into easy to run systems.
Ray had a vision. A systems vision. What Ray Kroc understood was that systems being used by the McDonald Brothers in their burger stand ensured several things that contributed to their success.
Because of their systems they could handle a tremendous amount of business; beyond the normal level of a business that size with a staff that size. Because of their systems they could consistently produce the same quality food items over and over no matter who was cooking. Because of their systems they could turn the operations of their business over to the hand of teenagers and not miss a beat.
Ray was inspired, and the rest,
is as they say, history.
In fact it really is history. Ray Kroc went on to form the McDonalds Restaurant corporation and in the process revolutionized the food service industry. His impact has had ripple effects in many other industries as well. there are many good books about the history and story of Ray Kroc and the pioneers of McDonalds. A couple I recommend would be “Grinding It Out” and “Under the Golden Arches”.
The lesson for all business builders is not that systems will save a bad business idea, but the lack of systems can kill a good one. Systems transform tasks that must be done by hard-to-find “star employees” into simple check list activities that any average employee can accomplish with minimal training.
Systems can help cut the cost of doing business and increase profits. They make it possible to quantify the current processes and help illuminate ways to improve them. They aid in developing a clear marketing appeal, and installing maximum customer loyalty.
I will be going into greater depth on all of these topics. Future posts will include:
The systems driven business
- What are systems? Hard and Soft Systems
- How to create and implement a system
- Where to begin to build a systems driven business
- Don’t re-invent every wheel-utilizing existing systems in your business
- How too much and not enough focus on systems will kill your business
- How problems and failure are just systems waiting to happen
Systems and your employment team
- Creating a systems mindset for your business
- Systems and employee types: Discretionary employees and systems operators
- Developing a systems friendly employment team
- Using systems to set standards, goals and performance bench marks for employees
- Training employees on systems
- Developing the critical systems “buy-in” needed in any systems driven business
Management
- The new management: Systems oversight
- Managing “systems entropy”
- Training systems
Technology and systems
- Utilizing information technology (IT) systems in you business
- Utilizing internet based systems
- Meshing with the systems of your partners, vendors and key experts
Accounting and planning
- Systems and the quantification, innovation, implementation cycle
- Early warning systems
- Time systems
Specific systems used by business such as
- Billing systems
- Collections systems
- Marketing systems
- Banking systems
- Using scripts to systemize communications in marketing, operations and customer service
So you are invited to join me at Systems Steve’s to learn more about systems and how to build a business that’ll make you one of the 1% who are enjoying the rewards and freedom that only come from successful business ownership!
Systems Steve